Return and Exchange
1. Can I return or exchange my product?
Yes, if your product is eligible under our return and exchange policy, you can request a return or exchange.
2. How many days do I have to return or exchange a product?
You have 7 to 30 days (depending on our policy) to initiate a return or exchange request. Please ensure the process is started within this time frame.
3. Will I get a refund or a replacement?
Whether you get a refund or a replacement depends on the product’s condition and stock availability. If the product is defective or damaged, you will receive a replacement or a full refund.
4. What is the process for returning a product?
To return a product, follow these steps:
- Contact our customer support team.
- Keep the product in its original packaging along with the invoice.
- Follow the courier instructions provided by our team.
5. Who will bear the return shipping cost?
- If the product is defective or the wrong item was delivered, we will cover the shipping cost.
- If the return is due to a change of mind, the customer will bear the shipping cost.
6. How long will it take to process my refund?
Refunds usually take 5-7 business days to process, depending on the payment method. You will receive a confirmation email once the refund is processed.
7. Can I return a used or damaged product?
Used or damaged products will not be accepted unless they fall under the warranty or are defective upon arrival.
8. Are custom orders and sale items returnable?
Custom-made orders and sale items are not eligible for return unless they are defective or damaged.
Tips for Customers to Understand Easily
- Simple Language: Use straightforward and clear language in all policies.
- Step-by-Step Guide: Provide a step-by-step guide on how to return or exchange products.
- Highlight Key Points: Emphasize key details like refund timelines and return conditions.
- Customer Support Information: Display contact details for customer support prominently.
For Businesses: Benefits of a Clear Policy
- Build Trust: A transparent return and exchange policy increases customer trust and loyalty.
- Gather Feedback: Use the return process as an opportunity to collect feedback and improve your products/services.
- Avoid Misunderstandings: Clear policies reduce disputes and confusion.
9. What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact our customer support immediately with the following details:
- A photo of the damaged or incorrect item.
- Your order number.
Our team will assist you with a replacement or refund process.
10. Can I cancel my return request after initiating it?
Yes, you can cancel your return request before the product is picked up or shipped back. Please contact our customer support to cancel your request.
11. Do I need to return the product in its original packaging?
Yes, the product must be returned in its original packaging along with all tags, accessories, manuals, and the invoice to qualify for a refund or exchange.
12. What happens if I miss the return window?
Unfortunately, if the return window has expired, we won’t be able to process a return or exchange. However, you can still contact us for further assistance or repair options (if applicable).
13. Can I exchange my product for a different size, color, or model?
Yes, exchanges for a different size, color, or model are possible based on availability. If the desired option is not available, you can choose a refund or store credit.
14. What if I bought the product during a sale or with a discount coupon?
Products purchased during sales or with discount coupons are eligible for return or exchange as per the terms mentioned in our policy. Refunds for discounted products will only cover the amount paid by you.
15. Can I return multiple items in a single request?
Yes, if you have multiple items to return from the same order, you can combine them into one return request for convenience. Ensure all items meet the return criteria.
16. How can I track the status of my return or refund?
Once your return is initiated, you will receive a tracking number or updates via email or SMS. You can also contact customer support to check the status of your return or refund.
17. Is there a restocking fee for returns?
No, we do not charge any restocking fee for returns. However, shipping charges may apply for certain returns as per our policy.
18. Do you offer store credit instead of a refund?
Yes, if you prefer, you can opt for store credit instead of a refund. The store credit can be used for future purchases on our website.
19. What if the courier loses my returned package?
If the package is lost during return shipping, please provide the shipping receipt or tracking information. We will investigate and resolve the issue as soon as possible.
20. Can I return an item purchased in-store online?
At this time, in-store purchases must be returned at the store where they were bought. Online returns are limited to products purchased through our website or app.
21. Do you offer cash on delivery (COD)?
Yes, we offer COD for selected locations. However, some policies may differ for COD returns.
