• All orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

• Standard Shipping: Free for orders above [X amount]. For orders below this amount, a flat shipping charge of [$X] applies.
• Express Shipping: Available for an additional charge based on the destination and order size.
• International Shipping: Shipping charges are calculated at checkout based on your location and the weight of the items.

• Domestic Shipping:
  • Standard delivery: 3-7 business days.
  • Express delivery: 1-3 business days.
• International Shipping: Delivery times vary by destination and may take 7-21 business days. Customs clearance can cause delays.

• Once your order is shipped, you will receive a confirmation email or SMS with the tracking number and a link to track your package.
• You can also track your order directly through our website under the “Track My Order” section. Simply enter your order number and email address.

We partner with trusted courier services such as [Courier Name 1, Courier Name 2, etc.] to ensure fast and reliable delivery.

• We currently ship to [list of regions/countries].
• Certain remote locations may have extended delivery times.
• Hazardous materials, perishable goods, or restricted items cannot be shipped to some destinations due to regulatory restrictions.

• Delayed Orders: If your order is delayed, please allow an additional 3-5 business days and contact our customer support for updates.
• Lost Orders: In case your order is lost in transit, we will provide a replacement or full refund after verifying the issue with the courier.

If the package is undeliverable due to an incorrect address, absence of the recipient, or refusal to accept the package:

• We will attempt redelivery after confirming the correct address.
• Additional shipping charges may apply for redelivery.

• If you receive a damaged package, please report it to us within 48 hours of delivery. Include photos of the damaged package and the item.
• We will arrange for a replacement or issue a refund after verification.

• Customs Duties & Taxes: Import duties, taxes, and fees are the customer’s responsibility and are not included in the product price or shipping charges.
• Delays: International shipments may be delayed due to customs clearance or local regulations. Please allow extra time for such cases.